Some tasks are ready to proceed but cannot move forward until a customer chooses an option or a supplier confirms a detail. Beyond recording that the task is waiting, how should I capture the specific decision needed, the available options, and the person who must decide? I want the next follow-up to ask a concrete question rather than simply request an update.
When a task is ready but stuck on someone outside your team (customer choice, supplier confirmation), “waiting” alone is not enough. In Busabase, capture what decision is needed, which options exist, and who must decide, so the next follow-up asks a concrete question.
| Field | Type | Purpose |
|---|---|---|
status | Select | Include Waiting on external decision (alongside your usual open / done) |
decisionNeeded | Text / Long text | The exact question, e.g. “Confirm Option A or B for delivery window” |
options | Text or Select / multi | Available choices the decider can pick |
decider | Person, Text, or Relation → Contact | Who must answer |
askedAt | Date / DateTime | When you last asked |
unblocks (optional) | Text | What happens after the answer |
*Diagram · status + decision + options + decider → concrete follow-up*
*Diagram · Relation field (decider → Contact)*
status = Waiting on external decision. decisionNeeded, options, decider, askedAt. status = Waiting on external decision, sort by askedAt. decisionNeeded text + listed options—not “any update?”. decisionNeeded so old questions don’t drive new pings.Share whether the decider is always a Contact record or sometimes free text, and we can align the field types.
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